Getting Started
Your Avi-on Account
- Not receiving registration or password reset emails? Update your spam settings
- How to Create an Avi-on App Account
- How do I reset or change my password?
- How do I use the "My Account" web access page?
- Change Email Address
- How do I transfer devices to another account?
Setting up the Avi-on App
Setting up Avi-on Compatible Devices
- How do I get started with Avi-on compatible products?
- Adding Devices
- Naming devices and adding pictures of devices
- How do I remove a device from my account?
- What does the flashing light on the Avi-on Movable Switch mean?
- How does the Avi-on Movable Switch work?
Avi-on App functionality
- Can I use multiple phones or tablets to connect to my Avi-on network?
- Turning a device on, off, or dim
- How do I edit or change a schedule?
- How to Remove or Delete a Schedule
- How to adjust dimming levels for a device within a Scene.
- What are Scene Transitions and How do they Work?
Working with Alexa
Remote Access Bridge (RAB)
Avi-on Compatible Phones
- What smartphones/tablets and operating systems are compatible with the Avi-on app?
- Why do some Android devices have connection problems?
- Why does the quality of my Android or Apple phone or tablet impact my range or product experience?
- How do I identify my device's model?
- Why is the iPhone 4 and older generations not supported by the Avi-on app?
- Why are the 1st and 2nd generation iPads not compatible with the Avi-on app?
Troubleshooting
Login Issues
Device Connection Issues
- ★ Can "see" switch but cannot operate it
- ★ GE-branded Products: Firmware Updates Required
- Apple iWatch Conflict
- Power Cycle
- Connecting: how to refresh your connections
- Connecting: I cannot connect to my devices
Issues with Adding and Removing Devices
- ★ Adding Remote Access Bridge to Wi-Fi
- What if I don't "see" any devices on my app?
- What do I do if a device fails to remove from my account?
- I added the devices and they were working fine, but now there are gone from the app, what happened?
- My light bulb flickers at low dimming levels, what do I do?
Updating Firmware
Alexa Issues
Battery Powered Devices
RAB
Scheduling Issues
- How to synchronize your schedules
- My schedules are not working correctly, how do I fix it?
- Why are my schedules not working correctly?
- Why doesn't my schedule turn on or off precisely at sunset or sunrise every day?
- How do I synchronize time and schedules for daylight savings or after a power outage?
- I am trying to turn a device on or off, but it is not responding. What is wrong?
Questions About Avi-on
General Questions
How can I use Avi-on
How Avi-on Works
- What are Favorites and how do they Work?
- Creating Groups
- Controlling, Editing and Adding Features to your Device
- What is a "controller" v. a "device" in the Avi-on network?
- Creating, Editing and Adding Features to Scenes
- Controlling, Editing and Adding Features to Groups